COVID-19 Protocols at The Pillow Shoppe

DAY-TO-DAY OPERATIONS

Our brick and mortar at 1400 Castlefield Ave is currently operating during regular store hours. Masks are mandatory and we ask you keep properly distanced from staff and other guests. Hand sanitizer is provided and our maximum capacity is 6 people.

Curb side service and local pick-up is available during business hours. When picking up your order, please call us at 1-647-454-7456 or enter the store and speak with a staff member. 

Customer support is available daily via our contact form/email. We try our very best to answer any emails within 24 hours. 

STORE HOURS
Tuesday-Friday: 11:00 AM to 6:00 PM
Saturday: 11:00 AM to 4:00 PM
Sunday: CLOSED
Monday: Appointment only 11:00 AM to 4:00 PM

SHIPPING TIMES

We try our best to get your order out to you as quick as possible. If we have the item in stock, we usually ship it out within 3-5 business days.

If we have to make a custom item for you, it may take longer. Sometimes we have to order in more fabric to complete an order.

During this time of COVID-19, we are also experiencing delays in shipments from our fabric suppliers, especially those of which are coming from the US. 

Should there be any delays in shipping out your order, we will contact you as soon as possible to let you know the possible delivery time.

ITEM AVAILIBILITY

Most of our stock in-store is also available online. Inventory availability is the same across both channels.

Despite our best efforts of maintaining correct inventory, sometimes discrepancies may happen in our system. If an item is purchased that is out-of-stock, we will contact you immediately with either an alternate or refund option.

RETURN POLICY

Items purchased in-store may be refunded or exchanged within 7 days of receipt, pending approval. Items purchased online may be refunded or exchanged within 30 days. Any return shipping fees are to be paid by the customer.

Please note, returned items must be in the same condition that they were bought in.