In-Store Return & Exchange Policy

In-Store Return and Exchange Policy for The Pillow Shoppe

At The Pillow Shoppe, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. To assist you, we have outlined our return and exchange policy below:

Returns of Ready-Made Products:

  1. Time Frame for Returns: You have 3 business days from the date of purchase to return any ready-made products bought in-store for a full refund.
  2. Condition of Product: To be eligible for a return, the product must be unused and in the same condition that you received it. 
  3. Refund Process: Refunds will be processed using the original method of payment. Please allow a certain number of days for the transaction to appear on your account.

Exchanges and Store Credit:

  1. Time Frame for Exchanges: If you wish to exchange a product or receive store credit, you may do so within 10 business days from the date of purchase, provided that the product is still in perfect condition.
  2. Condition for Exchange/Store Credit: The product must be in its original and unused condition.
  3. Exchange Process: Exchanges are subject to the availability of stock. If the desired product is not available, store credit will be offered.

Custom-Made Products:

  • No Returns or Exchanges: Please note that we do not accept returns or exchanges for custom-made products. A custom-made product includes any pillow or cushion that is not part of our regular inventory, such as those with custom sizing or made with customer's fabric.

Contact Information:

  • For any queries or further clarification, please don't hesitate to reach out to us. You can contact us at 647-454-7456 or send us an email

Additional Notes:

  • Proof of Purchase: Please retain your receipt or proof of purchase for any returns or exchanges.
  • Exceptions: The Pillow Shoppe reserves the right to refuse a return or exchange if the product does not meet our return criteria.
  • Changes to Policy: The Pillow Shoppe may update this return policy at any time. We recommend checking our website for the most current policy.

Thank you for choosing The Pillow Shoppe for your home decor needs.