Terms of Service

Terms and Conditions / Privacy Policy

The Pillow Shoppe is committed to your satisfaction. We take your privacy very seriously and strive to make our website experience both enjoyable and trustworthy.

Conditions of Use

Welcome to www.thepillowshoppe.ca. The services on this site are offered to you by The Pillow Shoppe, and its affiliates subject to all of the conditions set forth herein. If you visit or shop at the The Pillow Shoppe Site, you accept these conditions. Please read them carefully. When you use any current or future service or visit or purchase from any business affiliated with The Pillow Shoppe or the Site, whether or not included in the thepillowshoppe.ca site, you will be subject also to the guidelines and conditions applicable to such service or business. BY USING THE The Pillow Shoppe SITE AND THE SERVICES OFFERED THROUGH IT, YOU AGREE TO BE BOUND BY THESE CONDITIONS OF USE AND ALL RELATED POLICIES, CONDITIONS, AND GUIDELINES. IF YOU DO NOT AGREE WITH ANY OF THESE CONDITIONS OF USE, YOU MAY NOT USE THE The Pillow Shoppe SITE.

The Pillow Shoppe reserves the right to modify, alter or otherwise update these Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates. You should visit this page from time to time to review the current terms.

Explanation of Personal Information

The Pillow Shoppe is not in the business of collecting your personal information. Personal information refers to information freely given on our site such as name, phone number, address, email address, credit card information for purchases and unique identifier information (username and password) if you choose to create an account with us. Please note that some freely-given information is required to complete transactions on our site and therefore the absence of that information may preclude certain functions or your full enjoyment of the Site.

How We Use Your Information

We utilize the information we receive in order to:

  • Set up and manage your account details
  • Send catalogs you have requested and mailings that may be of interest to you, provided you have not requested otherwise
  • Send exclusive e-mail offers of new product announcements and special promotions, provided you have not opted out of receiving these notifications
  • Process and track your visits, preferences, orders as well as history in order to keep improving the quality of your experience with us.
  • Send order and shipping confirmation e-mails
  • Provide you with a choice of personalized service

You may terminate and or limit communications at any time by notifying us.

Electronic Communications

When you visit the thepillowshoppe.ca site or send e-mail or text messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, text or by posting notices on the The Pillow Shoppe site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing

If you have any questions or concerns feel free to contact us immediately see the Contact Us Section.

Your Account

If you use the The Pillow Shoppe site, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Cookies - What They Are and How We Use Them

Cookies are essential "invisible" data files that act as an electronic messenger between your computer and our web site. Cookies enable us to save personal information about you on your computer. The most basic cookie tracks what is in your shopping basket. They are also used for our convenient account option which saves you time, as you will not have to re-input your Personal Information each time you visit or shop with us. Cookies store your personal information for you. All Internet browsers have a notification option to let you know when an "invisible" cookie is being sent to you. Through your browser options you can choose not to accept the cookie. However, in not accepting the cookie, you may not be able to experience all functions of www.thepillowshoppe.ca.


The Pillow Shoppe strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.

Except where otherwise noted, the Price displayed for products on our website represents the price you pay for the product itself, and is usually posted at or substantially lower than the suggested List Price by the manufacturer or supplier, or estimated in accordance with standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by The Pillow Shoppe, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by The Pillow Shoppe. Your purchases from third-party sellers, if applicable, are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.

Handling Fees

Our handling fee is intended to compensate our company for the cost of processing your order, handling and packing the products you purchase.

Online Return Policy

There is always some uncertainty when buying any product online, especially decorative pillows you haven't held or seen in person. That's why we offer a 30-day free return guarantee! You can return any product for up to 30 days from the date you purchased it. 

You can order worry free, knowing that if you are in any way unsatisfied with your purchase, you may return it for a full refund within 30 days. We take pride in our product and strive to not only provide you with quality handmade pillows, but with awesome customer service as well. 

To make a return, contact us at info@thepillowshoppe.ca 
and we will send you instructions for sending your order back to us. Any product you return must be in the same condition you received it and in the original packaging. You will only have to cover shipping costs. 


In-Store Exchange Policy

Since we have a 48-hour in-home trial we do not allow returns or refunds of any purchases made in-store. We give customers up to 14 days to exchange any products that they purchased in-store. Any product you want to exchange must be in the same condition you purchased it. Products cannot be exchanged after 14 days have passed since the purchase.


Children's Policy

The Pillow Shoppe encourages all parents/guardians to supervise their child's Internet activities. The Pillow Shoppe may sell products for children, but it sells them to adults who are permitted to purchase products with a credit card. If you are under 18, you may use thepillowshoppe.ca site only with involvement of a parent or guardian. The Pillow Shoppe and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Your Consent

By using our web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Contact Us

The Pillow Shoppe takes extensive technical, operational and service precautions to ensure your privacy. However, due to external activities beyond our control, we cannot guarantee 100% privacy. We maintain an "open door" policy to all visitors to resolve any privacy issues should they arise as a result of visiting our site. If you feel we are not following our stated privacy policy, please contact us at:

The Pillow Shoppe

1400 Castlefield Avenue Suite 4

York, Ontario, Canada M6B 4N4

Telephone: 647-454-7456

Use the convenient "Contact Us" feature on our site to reach us via email.


All content included on the thepillowshoppe.ca site--such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software--is the property of The Pillow Shoppe or its affiliates or content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content on the The Pillow Shoppe site is the exclusive property of The Pillow Shoppe and protected by both Canadian and international copyright laws. All software used on the The Pillow Shoppe site is the property of The Pillow Shoppe or its affiliates or its software suppliers, and protected by Canadian, United States and international copyright laws.

Copyright Complaints

The Pillow Shoppe and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the Contact Us tab for instructions on how to communicate with us.

License and Site Access

The Pillow Shoppe grants you a limited license to access and make personal use of the The Pillow Shoppe site, and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of The Pillow Shoppe. This license does not include any resale or commercial use of the The Pillow Shoppe site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the The Pillow Shoppe site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. The The Pillow Shoppe site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of The Pillow Shoppe. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Pillow Shoppe and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Pillow Shoppe name or any of its owned trademarks without the express written consent of The Pillow Shoppe. Any unauthorized use terminates the permission or license granted by The Pillow Shoppe. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of thepillowshoppe.ca, so long as the link does not portray The Pillow Shoppe, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The Pillow Shoppe logo or that of any of its affiliates or products or other proprietary graphic or trademarks as part of the link or part of any other means or medium including but not limited to electronic or media communication either directly or indirectly without express written permission.

Risk of Loss

All items purchased from www.thepillowshoppe.ca are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Product Descriptions

The Pillow Shoppe and its affiliates attempt to be as accurate as possible. However, The Pillow Shoppe does not warrant that product descriptions or other content of the The Pillow Shoppe Site are accurate, complete, reliable, current, or error-free. If a product offered by The Pillow Shoppe itself is not as described, your sole remedy is to return it in unused condition.

Other Businesses

In the future, parties other than The Pillow Shoppe and its affiliates may operate stores, provide services, or sell product lines on the The Pillow Shoppe site. In addition, The Pillow Shoppe may provide links to the sites of affiliated companies and certain other businesses. The Pillow Shoppe nor any of its affiliates, are responsible for examining or evaluating, and further, do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. The Pillow Shoppe and its affiliate do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should review their privacy statements and other conditions of use carefully.

Disclaimer of Liability

This Web Site and all Content available on this Web Site are provided on an "as-is" and "as-available" basis. You acknowledge and expressly agree, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that The Pillow Shoppe shall not be liable for any damages of any kind related to your use of this Web Site including but not limited to the information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, unless otherwise specified in writing by an authorized representative.

To the full extent permissible by applicable law, The Pillow Shoppe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Pillow Shoppe does not warrant that The Pillow Shoppe Site information content, materials, products (including software) or services on or otherwise made available to you through this Site, its servers, or e-mail sent from thepillowshoppe.ca are free of viruses or other harmful components. The Pillow Shoppe will not be liable for any damages of any kind arising from the use of the The Pillow Shoppe Site or from any information, content, materials, products included on or otherwise made available to you through this Site including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, except where such limitation(s) is/are prohibited by law, and where you might have additional rights.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.

The Pillow Shoppe reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Any changes or revisions will be effective immediately upon their posting on the The Pillow Shoppe Site. Your use of the The Pillow Shoppe Site will be subject to the version of the Conditions of Use posted on this site at the time of such use. Accordingly, you are advised to review the Conditions of Use prior to using the The Pillow Shoppe Site. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF ANY CHANGES OR REVISIONS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR REVISIONS. IF YOU DO NOT AGREE TO ANY CHANGES OR REVISIONS TO THESE CONDITIONS OF USE, YOU MAY NOT USE THE The Pillow Shoppe SITE AND ARE TO DISCONTINUE USE OF THE SITE IMMEDIATELY

General Notes


Any dispute relating in any way to your visit to the The Pillow Shoppe Site or to products you purchase through The Pillow Shoppe shall be submitted to confidential arbitration in Toronto, Ontario, Canada, except that, to the extent that you have in any manner violated or threatened to violate the intellectual property rights of The Pillow Shoppe or its affiliates, The Pillow Shoppe or its affiliates may seek injunctive or other appropriate relief in any provincial, state or federal court namely in the province of Ontario, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Canadian Arbitration Association - Ontario. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise


If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition


Unless otherwise specified, the materials on this site are presented solely for the purpose of promoting and selling products available in Canada. The web site thepillowshoppe.ca is controlled and operated by The Pillow Shoppe from its office within the Provence of Ontario, Canada.

By visiting the The Pillow Shoppe Site, you agree that the laws of the Provence of Ontario, Canada, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and The Pillow Shoppe or its affiliates.

Reviews, Comments, Communications, and Other Content

Visitors may, when/where permitted, post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Pillow Shoppe reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant The Pillow Shoppe and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You further grant The Pillow Shoppe and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify The Pillow Shoppe or its affiliates for all claims resulting from content you supply. The Pillow Shoppe has the right but not the obligation to monitor and edit or remove any activity or content. The Pillow Shoppe and its affiliates take no responsibility and assumes no liability for any content posted by you or any third party.