Frequently Asked Questions

What kind of custom work do you offer?
We can make throw pillows, sleeping pillows, body pillows, floor pillows, bench cushions, seat cushions, back rests for sofas, and foam ottomans. If it's pillows you want, please have a look at our vast selection first, you will probably find what you're looking for or something similar. 

How much do custom orders cost?
Every custom order is different, some are easier to price than others but please get in contact with us and we can give you a quote once we have more information.

How long do custom orders take generally?
It will depend on the difficulty of the custom job and the volume. If we have the fabric, it can be as quick as a day. If we have to order fabric, it can take up to 2-3 weeks for pillows. For bench seats, it could take anywhere between 2-6 weeks. 

What kind of inserts do you offer?
Our standard insert is a hypoallergenic down-alternative made using microfiber filling inside a microfiber casing. We have feather and down inserts available for order as well. 

Can you source fabric for custom work?
The Pillow Shoppe sources fabrics from many different suppliers from around North America. If you're looking for something particular we will try our best to source it.

Are your pillow covers machine washable?
It depends on what fabric the pillow cover is made from. If it's a higher quality fabric, like silk or velvet, we suggest you dry clean it. If you are to machine wash, use cold water on it's own and lay flat to dry - do not put it in the dryer.

Do your pillow covers have zippers?
All of our pillows have hidden zippers so you can remove the insert in order to wash the cover. 

Do you have swatches available?
We have swatches available for a lot of the pillows we have in stock. We will send you fabric swatches for $5.00 with free shipping. 

What is your return and exchange policy?
We offer free 30 day returns for online purchases. The customer is responsible for return shipping charges. There are no returns on custom made items. 

Do you offer designer and home stager discounts?
Yes, we offer the standard industry discount of 15% OFF to designers and home stagers for in-store products only (does not apply to custom projects). Please provide proof of business in order to receive the 15% OFF. Also, the 15% discount cannot be applied to discounted and or promotional items. 

If you have any other questions, please write us, we would love to hear from you!