FREQUENTLY ASKED QUESTIONS

What kind of custom work do you offer?
We can make throw pillows, sleeping pillows, body pillows, bench cushions, seat cushions, back rests for sofas, and foam ottomans. If it's pillows you want, please have a look at our vast selection first, you will probably find what you're looking for or something similar. 

How much do custom orders cost?
Every custom order is different, some are easier to price than others but please get in contact with us and we can give you a quote once we have more information.

How long do custom orders take generally?
It will depend on the difficulty of the custom job and the volume. If we have the fabric, it can be as quick as a day. If we have to order fabric, it can take up to 2-3 weeks.

What kind of inserts do you offer?
Our standard insert is a hypoallergenic down-alternative made using microfibre filling inside a 100% cotton casing. We have feather inserts available as well a polyester filling if you like a firm pillow. 

Can you source fabric for custom work?
The Pillow Shoppe sources fabrics from many different suppliers from around North America. If you're looking for something particular we will try our hardest to bring it in.

Can I rent pillows from The Pillow Shoppe?
We are currently putting a collection of pillows together that will soon be available to rent for a weekly rate. 

Are your pillow covers machine washable?
It really depends on what fabric the pillow cover is made from. If it's a higher quality fabric, like silk or velvet, we suggest you dry clean it. If you are to machine wash, use cold water on it's own and lay flat to dry - do not put it in the dryer.

Do your pillow covers have zippers?
Yes! All of our pillows have hidden zippers so you can remove the insert in order to wash the cover. 

Do you have swatches available?
No. We make a limited run of each style of pillow in order to offer such a wide selection for customers, so swatches are not necessary for our business model. However, we have uncut fabric at the shoppe, so you are welcome to come and see what we have. Otherwise, most of our fabric suppliers do offer swatches, we can provide you with a swatch in that capacity if we are to source fabric for your custom job. 

What is your return and exchange policy?
We offer free 30 day returns for online purchases. We offer 14 day exchanges for in-store purchases. We do not offer returns for purchases made in-store because we allow customers to take any pillow home for 48 hours to see if it works in their space. 

Do you offer designer and home stager discounts?
Yes, we offer the standard industry discount of 20% OFF to designers and home stagers. Please provide proof of business in order to receive the 20% OFF. The 20% discount cannot be applied to discounted and or promotional and or rental items.

If you have any other questions, please write us, we would love to hear from you!