Online Return Policy

Online Return Policy for The Pillow Shoppe

We understand that shopping online for decorative pillows can be challenging, as you cannot physically touch or see the products before purchasing. To ensure your utmost satisfaction and confidence in buying from us, we provide a comprehensive 14-day return guarantee.

14-Day Return Guarantee:

  • Time Frame for Returns: You can return any product for a full refund within 14 days from the date you received your order.
  • Condition of Product: To be eligible for a return, the product must be in the same condition that you received it.
  • Return Process:
    • Initiating a Return: To start the return process, please contact us at info@thepillowshoppe.ca. We will promptly send you detailed instructions on how to return your order.
    • Covering Shipping Costs: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
    • Refund: Once we receive and inspect your returned product, we will process your refund to the credit card used at checkout. The initial shipping fee will NOT be refunded. Please allow a certain number of days for the refund to be credited to your account.

Our Commitment to Quality and Service:

  • We take pride in offering quality handcrafted pillows and strive to provide exceptional customer service. We hope our products meet and exceed your expectations. However, if you are unsatisfied with your purchase, our return policy is designed to offer a hassle-free experience.

Questions or Concerns:

  • If you have any questions or concerns about our products or policies, please do not hesitate to reach out. Call us at 647-454-7456 or send us a message. We are here to help!

Additional Information:

  • Proof of Purchase: Please keep your receipt or proof of purchase (email of transaction) handy for any returns or exchanges. 
  • Policy Updates: The Pillow Shoppe reserves the right to modify this online return and exchange policy at any time. Please visit our website for the most current information.

Thank you for choosing The Pillow Shoppe for your online home decor needs. We look forward to serving you!